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Operations centre

The ISM Operations Centre is the company’s lifeline. It operates 24 hours a day, 365 days a year, guaranteeing total protection for your data and maximum respect for privacy, preventing potentially unauthorised physical break-ins and mitigating the risk of hacking.

It is manned by operators specifically trained to provide a highly reliable service covering all technical and operational aspects: clients are sure to receive complete, fast, accurate and proactive responses in all situations, not just emergency ones.

The centralized ISM platform is able to intelligently integrate all the available technology throughout the territory, processing and sorting all signals before transmitting the data to end users for a concise overview of the situation.

With the assurance of a stable internet connection, all data is stored by a single data controller according to internet security policies and can be accessed by remote using personal login details in line with business continuity and disaster recovery logic.

The ism operations centre guarantees

  • Complete traceability of all activities linked to the services provided
  • Unlimited access
  • Possibility to create different levels of authorisation based on user profiles
  • Total and consistent compliance with established protocols

Partners

To ensure the best possible management of hardware technology used to provide services in the mobile remote monitoring sector, ISM collaborates with METAREC S.r.l., a leading company in the design and development of security SW applications.

For centralized alarm systems in the fixed remote monitoring sector, ISM collaborates with CITEL S.p.A., a major producer of PSIM technology platforms in Italy.

Our infrastructure

ISM SW platforms feature exceptional expandability and are designed to satisfy the numerous and broad-ranging needs of clients in both the private and industrial sector. This is thanks to the client/server architecture of both the MRC system for mobile remote monitoring systems and of the CENTRAX system for fixed remote monitoring systems, and also due to the adoption of a distributed system through the gradual addition of modules. Thanks to these unique features, an availability rate of 99.98%, equivalent to a service interruption of less than two hours per year, is guaranteed by both the MRC system used to monitor different types of mobile platforms in the automotive, transport & logistics, machinery and general construction sectors, and by the CENTRAX system used indiscriminately either for building monitoring in a basic configuration or for large centralized systems with thousands of peripheral sites and hundreds of thousands of daily movements. This choice of architecture also guarantees a long service life, facilitating the expansion and evolution of the system as opposed to its eventual substitution.

QUICK CONTACTS

Tel: +39 02 538498
Mail: info@ism-italy.it

NEWS & COMMUNICATION IN BOLD

  • Screenshot portale clienti ISM
    New Client portal for mobile remote monitoring systems26 October 2015 - 16:42
  • The ISM website is online as of today25 October 2015 - 16:56
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